1. Pay for the flat rate repair on our website by following the appropriate link below:
(You will be paying for the repair of your system and the cost of return shipping)
(CAMERA REPAIR NOTE: This cost will cover the diagnostic of your system and you will be contacted for payment if parts are needed. Typical camera costs: Control boards $25-$75. Recon Cameras: $80-$110. Non-Recon Cameras: $100-$230. LX-9 camera only: $230)
(RT-9 REPAIR NOTE: This will cover the diagnostic of your system and you will be contacted for payment if parts are needed)
***MarCum Technologies does not accept checks. If a check is received, we will void the check, mail it back to you and contact you for payment via credit card.***
2. Package up your system to be mailed:
In most cases, we will only need the head unit and transducer. Please place all parts in a box with bubble wrap or other suitable packing materials. If you feel you are having issues with any other part of your system, please include those parts as well.
NOTE: Please never ship a external battery. There is no need to remove the batteries from products that have internal batteries. (Recon 5/5+, Lithium Shuttle, RT-9 tablets, or PanCam Systems)
3. Ship your system:
Ship your system to the address listed below:
(You are responsible for all shipping costs and maintaining tracking details)
Order # (You will get this after payment)
3943 Quebec Ave N.
New Hope, MN 55427
You may ship to us by US Mail, UPS, FedEx, or Spee-Dee. Please allow time for shipping and at least 3 business days once the item has arrived before inquiry. Once the system has been assessed you will receive an email that your system has been checked in for repair and estimated repair time.
4.What to Expect:
Please allow time of shipping and at least 3 business days once the item has arrived before inquiry. Once the item has been assessed you will receive a e-mail that the system has been checked in for service and estimated repair time. Typical turn around time is about a week. Once the system has been repaired, you will receive an additional e-mail stating what was repaired along with tracking information so you are able to track the system in the mail on its way back to you.